Insurance & Bonding Coverage
Ask for a current certificate of insurance (COI) showing general liability and workers’ comp limits.
Sure Point carries general liability and workers’ compensation coverage. Certificates of insurance are available on request for RFPs and vendor onboarding.
Staffing Model (W-2 vs. Subcontractor)
Ask whether the cleaning crew are W-2 employees or subcontractors, and who supervises them.
Sure Point hires and trains its own team members. We search for and hire the best people in the industry.
Supervisor-to-Crew Ratio
Ask how many crew members each supervisor oversees and how quality is checked on-site.
Our teams are trained and supervised. We owe our success and continued growth to our people and maintain strong oversight.
References from Comparable Facilities
Ask for references from facilities similar to yours in size, type, and industry.
Sure Point has served West Michigan businesses for 15+ years, from book manufacturers to medical offices. References available on request.
Inspection / QC Process
Ask how the company inspects its own work and handles deficiencies.
Sure Point does an excellent job with attention to detail. Our clients report being "completely satisfied with their performance."
Response Time Commitments
Ask about guaranteed response times for urgent issues or special requests.
Sure Point clients report being "always available by phone or email." Direct line to managing partners, not a call center.
Transition / Onboarding Plan
Ask for a written plan for transitioning from your current vendor with minimal disruption.
Sure Point has the manpower, resources, and know-how to handle smooth transitions, including post-construction and seasonal changes.
Certifications
Ask about industry certifications (ISSA, GBAC STAR, CIMS, etc.).
Sure Point was a leader in building disinfection practices during the pandemic. Specific certifications should be discussed during vendor onboarding.
Pricing Transparency
Ask for a clear, itemized quote with no hidden fees or surprise charges.
Sure Point provides free, on-site quotes with no obligation.
Plan Flexibility
Ask whether plans are month-to-month or long-term, and what the termination terms are.
Sure Point works with you to find a plan structure that fits your needs. Contact us to discuss your specific requirements.
Single Point of Contact
Ask who your day-to-day contact will be and how you reach them directly.
Sure Point gives you direct access to managing partners Jason Westveld and Brad Huizen, not a call center.
Let's Simplify Your Building
You didn't take this job to chase vendors and field complaints. Let's make managing your building effortless, one partner, one plan, complete peace of mind.